Seven questions to ask before you hire any cleaning company
4 min read · October 22, 2025
Insurance, bonding, background checks and cancellation terms — the answers that separate a professional company from a coin flip.
You are handing a stranger a key to your home. These seven questions take five minutes to ask and will tell you almost everything you need to know.
1–3: The safety questions
Are your cleaners employees or subcontractors? Do you carry liability insurance, and for how much? Is every cleaner covered by WorkSafeBC? If cleaners are subcontractors without WorkSafeBC coverage and one is injured in your home, you may be exposed personally.
4–5: The trust questions
Is every cleaner criminal-record checked, and how recently? Will I have the same cleaner each visit? Consistency is not just a comfort thing — a helper who knows your home cleans it measurably better by the third visit.
6–7: The money questions
Is the quoted price final, and what triggers a change? What is your cancellation and lockout policy in writing? Vague pricing is the most common source of complaints in this industry.
- Ask for the price in writing before booking
- Ask what happens if the cleaner cannot get in
- Ask whether supplies and GST are included
A red flag worth naming
If a company will not put its price and policies in writing before the first visit, walk away. That is exactly why we email your reviewed price along with the full service agreement before you ever book.
How our helpers actually work through this
Professional cleaning is mostly about order of operations. Work top to bottom and dry to wet so nothing has to be redone: dust and cobwebs first, surfaces next, then fixtures, then floors last on the way out of the room. Cleaning a floor before wiping a counter guarantees a second pass.
Let the product do the work. Most people scrub because they sprayed and wiped immediately; the chemistry needs dwell time. Spray the shower, the oven or the toilet, move on to something else for a few minutes, then come back and the soil lifts with almost no pressure.
Use separate cloths for separate zones and change them often. A single cloth carried from bathroom to kitchen is how a clean-looking home stays contaminated, and colour-coding is the simplest fix there is.
The mistakes that cost the most time
Nearly every avoidable problem in a home comes down to a handful of habits, and each one is easy to correct once you have seen it named.
- Too much product — residue attracts soil faster than the dirt you removed
- Cleaning in circles rather than overlapping passes, which leaves streaks
- Steam or vinegar on natural stone and salted hardwood, which etches finishes
- Skipping the rinse pass, so floors dry cloudy and sticky
- Starting with the hardest room and losing steam before the rest of the house
A weekly rhythm you can actually keep
Perfection is not the goal — repeatability is. A fifteen-minute daily reset (dishes away, counters wiped, one load of laundry moved along, floors of the busiest room swept) prevents almost all of the build-up that turns weekend cleaning into a full day of work.
Then pick one deeper job a week and rotate it: fridge one week, bathroom grout the next, then baseboards, then windows. Over a month the whole house has had proper attention without a single exhausting marathon.
Write the rotation down somewhere visible and share it with everyone in the household. Cleaning stops feeling unfair the moment it stops living in one person's head.
Prince George conditions to plan around
Northern BC adds its own variables. Road salt and sanding grit travel indoors from November through April and will dull hardwood and haze tile if they sit. Spring break-up brings mud, summer brings wildfire smoke and fine ash on sills and screens, and hard water leaves scale on fixtures year-round.
Adjusting for that is mostly about entry systems and air: a real scrape mat outside and an absorbent runner inside, filters changed on schedule, and a weekly neutral-pH pass over entryway floors during the salt months.
When it makes sense to bring in help
There is no prize for doing everything yourself. Handing over the recurring maintenance work usually costs less than people expect once they price their own weekend hours, and it is often the difference between a home that is managed and a home that is a constant background worry.
If you would like a written price for your specific home, build a quote online in about two minutes — it is itemised, GST included, and nothing is booked or charged until you say so.
Key points to remember
Everything above comes back to a few ideas worth keeping: Insurance, WorkSafeBC, background checks, consistency and a written price. Five minutes of questions, years of peace of mind.
Work through it in small, repeatable steps rather than in one push, write down whatever you decide so the next person does not have to rediscover it, and ask for help early rather than at the point where the problem has become urgent.
Insurance, WorkSafeBC, background checks, consistency and a written price. Five minutes of questions, years of peace of mind.
Latest — Nate S.: Took notes on the middle section and threw out my old approach. Take a photo of the before state, you'll want it later.