This is the same document attached to every emailed quote. Read it before you approve your price.
Quotes generated online are estimates until reviewed by our team. Your final price is emailed to you with this agreement attached and is valid for 30 days.
Prices assume a home in reasonably maintained condition. If the actual condition requires materially more time, we will contact you before proceeding and never charge more without written approval.
All prices are in Canadian dollars and exclude GST unless stated.
A booking is confirmed once you approve your emailed quote and a valid payment method is on file.
Arrival windows are two hours wide. We send an on-my-way message 30 minutes ahead.
Recurring plans are scheduled automatically and can be paused or changed from your account at any time.
Free cancellation or rescheduling up to 24 hours before your appointment.
Cancellations inside 24 hours are subject to a $50 fee.
If our team cannot access the home at the scheduled time (lockout), 50% of the service price is charged.
We may reschedule for extreme weather, road closures or staff illness at no cost to you.
Payment is captured automatically to the method on file after the service is completed and marked done.
We accept Visa, Mastercard, American Express, Interac e-Transfer, Apple Pay, Google Pay, PayPal, pre-authorized debit and cash.
Cash is accepted only in a sealed, labelled envelope left for the helper — clearly marked with your name and the service date. Loose cash left on counters is not accepted and our helpers will not handle it.
One-time cleans require a 50% deposit paid more than 24 hours before the scheduled start. If the deposit has not been received by that point, the booking is automatically cancelled and the time slot is released.
Failed payments incur a $25 fee and future bookings are paused until the balance is settled.
Gratuity is optional and can be added to any invoice from your account.
If anything is missed, tell us within 48 hours and we will return to re-clean those areas at no charge.
If you remain unsatisfied after the re-clean, we refund the portion of the service in question.
Our helpers do not climb above a two-step stool, move furniture heavier than 20 lbs, or handle biohazards, mould remediation or pest cleanup.
We do not clean exterior windows above ground level.
Pets must be secured. Helpers may leave and bill the visit if they feel unsafe.
Please secure cash, jewellery, medication and confidential documents before the visit.
We carry $2M liability insurance and all staff are WorkSafeBC covered.
Report any suspected damage within 48 hours so we can investigate and repair or replace fairly.
Pre-existing wear, loose fixtures and items noted as fragile are excluded.
We collect only the information needed to quote, schedule, service and bill your account.
Access codes and entry instructions are encrypted and shared only with your assigned helper.
We never sell client data. You can request deletion of your account data at any time.
Clients agree not to directly hire a Helper employee outside of the company for 12 months following their last service. A $2,500 placement fee applies otherwise.
Last updated August 2026.