Privacy Policy

1. Who we are

The-Helper Cleaning is a family-run residential and commercial cleaning company serving Prince George, BC. This policy covers our website, quote calculator, booking system, client, helper and partner accounts, and every email we send you.

You can reach our privacy contact any time at youare@the-helper.ca or (250) 981-5010. Email support open 24/7.

2. Information we collect

We only collect what we need to quote, clean, bill and support you.

• Contact details — name, email, phone and service address.
• Quote details — home size, service type, frequency, add-ons and any notes you write.
• Booking and access details — service dates, arrival windows, access method and access notes (lockbox codes, key handling instructions).
• Account details — your login email, profile information and the role attached to your account (client, helper, admin or partner).
• Payment records — the amount, status and receipt link for each job. Card numbers are never stored on our systems; they are held by our PCI-compliant payment processor.
• Partner records — application details, territory, tier, submitted KPI figures, resource downloads and manual acknowledgements.
• Waiting list entries — the details you submit when service in your area is full.
• Basic technical data — the errors and performance information a website needs to stay online. We do not run advertising trackers.

3. Why we use it

Your information is used to prepare and review your quote, email your final price with the rules and policies for review, schedule your clean, dispatch a helper, take payment and issue receipts, and answer your questions.

Access notes are used strictly to enter and secure your home on your service date. They are visible only to the assigned helper and administrators.

Partner information is used to operate the franchise programme — onboarding, training, KPI reporting, performance reviews and compliance.

4. Emails you receive

We send app emails tied to something you did: quote release and review, booking confirmations, receipts, account and password notices, KPI reminders and partner onboarding messages.

We do not sell your address and we do not send bulk marketing campaigns. Every email includes an unsubscribe link handled automatically by our email platform; account-critical notices such as receipts and security messages will still be delivered.

5. Who can see your information

Access is role-based and enforced in the database itself, not just in the interface.

• You can see your own profile, quotes, bookings and receipts.
• Assigned helpers see the job details they need — address, access instructions, checklist and whether the job is paid, unpaid or overdue. Helpers never see the amounts clients pay.
• Administrators can see operational records to run the business and support you.
• Partners see only their own territory records and the resources released to their tier.
• Service providers — payment processing, email delivery and cloud hosting — process data on our behalf under contract. We never sell your personal information.

6. How long we keep it

Quotes and waiting list entries are kept for two years so we can honour prior pricing. Booking, payment and tax records are kept for seven years as required by Canadian tax law. Account profiles are kept while your account is open, and access notes such as lockbox codes are cleared when you remove them or close your account.

7. Security

Data is encrypted in transit, stored with a managed cloud provider in Canada or the United States, and protected by row-level access rules so one account cannot read another's records. Payment card data is handled entirely by our payment processor. Helpers are background-checked and bonded, and access notes are only visible for jobs assigned to them.

8. Your choices and rights

Under Canadian privacy law (PIPEDA) you may ask to see the information we hold about you, correct anything inaccurate, withdraw consent for non-essential communications, or request deletion where we are not legally required to keep a record.

Email youare@the-helper.ca and we will respond within 30 days. You can edit most of your details yourself in your account at any time.

9. Children and cookies

Our services are for adults arranging cleaning for their home or business; we do not knowingly collect information from children. We use only the cookies and local storage needed to keep you signed in and remember your booking progress — no advertising or cross-site tracking cookies.

10. Changes to this policy

We will post any change on this page and update the date above. Material changes affecting how we use your information will also be emailed to account holders. This policy was last updated in February 2026.