The six KPIs that tell you if a cleaning territory is healthy
7 min read · February 24, 2026
Revenue is the last thing to move. These are the metrics we require monthly, and what each one is really telling you.
Every partner submits six numbers each month by the published deadline. They aren't paperwork — each one is an early warning system for a different failure mode.
Revenue and jobs completed
Together they give you revenue per job, the fastest signal of scope creep or under-quoting. If jobs rise while revenue per job falls, your team is absorbing work that was never priced.
Active clients and retention
Active clients measure reach; retention measures whether the service is actually good. A territory can grow client count for months while quietly leaking its base — retention below 70% means you're filling a bucket with a hole in it.
NPS and helpers certified
NPS predicts retention about two months ahead of the retention number itself. Certified helpers predict quality and your ability to take on volume without a drop. A territory with high demand and one certified helper is one illness away from a bad month.
Why deadlines are enforced
Late data is decoration. The portal shows exactly which periods are outstanding, reminders only go to partners with genuine gaps, and the monthly performance review email arrives after aggregation with trends and recommended actions.
Watch NPS and retention to see the future; watch revenue per job to see what's happening now.