Frequently asked
Anything missing? Email apps@the-helper.ca or use the contact form.
How does billing work?
Every plan is a Stripe subscription charged in your selected currency, monthly or yearly to the card you enter at checkout. It renews automatically until you cancel.
Can I cancel any time?
Yes. Cancel from your billing page or email us and we'll do it. You keep access until the end of the period you've already paid for.
Is there a free trial?
Instead of a trial we offer a 14-day money-back guarantee on your first payment — use the whole app, and if it isn't right, tell us and we refund it.
Can I change plans later?
Yes, up or down. Changes take effect on your next billing date and we prorate the difference.
Do you help me move my data over?
Migration help is included. Send us CSV exports from your current tool and we'll map and import them before you go live.
Where is my data stored?
In managed cloud infrastructure with encrypted backups. You can export everything as CSV whenever you ask.
Can I run more than one app?
Yes — each app is its own subscription, and when you run several they share one customer and invoice record.
Do you offer discounts for non-profits?
Yes. Email us with a bit of detail about your organisation and we'll sort out a reduced rate.