Refund policy
Applies to The-Helper Digital Services only — the cleaning and home care business has its own policies.
Before work begins
If you cancel before we have started design or development, you receive a full refund of anything you have paid. Email us within 48 hours of your payment and we will process it back to the original card.
After work begins
Deposits reserve production time and cover work already performed, so they are not refundable once your project has started. If you cancel mid-project you pay only for the work completed and we hand over everything produced to that point.
Full payments
Where a project is paid in full and cancelled partway through, we refund the portion of the fee that relates to work not yet performed.
Care plans
Monthly care plans can be cancelled at any time. Your plan stays active until the end of the month you have paid for; we do not pro-rate part months.
Add-ons
Add-ons are refundable while unstarted. Once the extra page, logo, copy or system has been produced, the fee is earned.
How to request a refund
Email apps@the-helper.ca with your order email and what you would like refunded. We reply within two business days and process approved refunds within five.