Straight answers before you spend anything
Are your prices really fixed?
Yes. Each package lists exactly what it includes. If you later want something outside that scope we quote it separately before any work starts — you will never get a surprise invoice.
Is everything in Canadian dollars?
Every price on this site is CAD. Payments are processed securely by Stripe and your receipt is emailed immediately.
Can I pay a deposit instead of the full amount?
Yes. Choose the 50% deposit option at checkout. The remaining balance is invoiced once your build is approved and ready to launch.
How long does a project take?
A landing page is typically 5–7 business days, a business website 2–3 weeks, a store 3–5 weeks and an app 6–10 weeks. Timelines start when we have your content and brand assets.
Who owns the website when it's finished?
You do. You own the domain, the content and the finished build, and we hand over the accounts and documentation at launch.
Do I need a care plan?
No, it is optional. Without one you can still email us for hourly work. A care plan simply gives you hosting, backups, updates and a guaranteed response time for a predictable monthly fee.
Can you work with my existing site?
Often, yes. Send us the link with your enquiry and we'll tell you honestly whether improving it or rebuilding it is the better value.
What do you need from me to start?
Your logo and brand colours if you have them, the text and images you want to use, and access to your domain. If you don't have content, add copywriting to your package.
Do you offer refunds?
Deposits cover work already scheduled and started, so they are non-refundable once the project begins. Full details are on our refund policy page.
How do I get support after launch?
Email apps@the-helper.ca any time. Care plan clients are answered first, in line with their plan.